Privacy Policy
Your privacy matters to us at BrookHarborPlum
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather data you choose to share. This includes your name, business name, email address, phone number, delivery locations, and any specific requirements for your flower needs. We also collect payment details when you place orders, though processing is securely handled by our payment partners.
For our corporate clients, we may obtain additional business details such as company registration information, preferred delivery times, and budget considerations. This helps us deliver a service that fits your business requirements.
Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this information to enhance site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver outstanding customer support. This includes processing orders, coordinating deliveries, crafting custom arrangements based on your requests, and communicating about your service needs.
We also use information to improve our services and the overall website experience. This helps us identify which corporate floral offerings are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
BrookHarborPlum respects your privacy and does not sell your personal information to third parties. We only share information when it is necessary to provide our services or when legally required.
We may share essential information with trusted service partners who assist us in operating our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it solely for the specific services they perform for us.
We may disclose information if required by law, a court order, or government request. We may also share information to safeguard our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. This includes secure data storage, encrypted communications, and limited access to personal information within our organization.
Secure Storage
Personal information is stored using secure systems with access controls and regular security monitoring.
Encryption
Sensitive data transmissions are encrypted to protect information during communication between your browser and our systems.
Limited Access
Only authorized personnel who need information to provide services have access to customer data.
While we implement strong security measures, no method of transmission over the internet is 100% secure. We continuously update our security practices to protect against evolving threats.
Your Privacy Rights
You have important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your personal information.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We retain personal information only as long as necessary to provide our services and fulfill legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: approximately three years after last service engagement
- Payment transaction records: around seven years for tax and accounting requirements
- Website analytics data: a little over two years for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or about two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies help us remember your preferences and assess site performance.
You can adjust cookie preferences in your browser settings. Note that turning off certain cookies may impact site functionality. For detailed details about our cookie practices, please read our Cookie Policy.
Third-Party Links
Our site may contain links to external websites or services. This privacy policy only covers BrookHarborPlum and our site. We are not responsible for the privacy practices of third-party sites.
We recommend reviewing the privacy policies of any external websites you access via links on our site.
Policy Revisions
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or applicable laws. When substantial changes occur, we will update the "Last Updated" date at the top of this policy.
Please take a moment to review this policy from time to time so you remain informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions regarding this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
BrookHarborPlum Privacy Team
4 Flower Street, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.